Telehealth Mobility

How ConnectUs Helped a Leading Telehealth Provider Deploy Over 20,000 Remote Patient Monitoring Devices at Scale

Industry: Telehealth and Healthcare

The ConnectUs Solutions: Managed Mobility Services • Mobile Device Management (MDM) • Samsung Knox • Zero Touch Deployment • Device Staging and Configuration • Custom Branding • Healthcare Device Kitting • Bluetooth Medical Device Integration • 3PL Logistics • Inventory Management • Reverse Logistics

Overview

A leading telehealth provider needed to rapidly scale remote patient monitoring and virtual care services through a secure, reliable, and fully managed mobility infrastructure.

The organization required thousands of Samsung tablets to be configured, paired with multiple Bluetooth healthcare peripherals, deployed directly to patients, and continuously managed throughout the device lifecycle — all while maintaining regulatory compliance, operational efficiency, and a seamless patient experience.

ConnectUs delivered a fully integrated managed mobility solution supporting large-scale telehealth deployments, remote patient monitoring workflows, and ongoing device recovery and redeployment operations.

The result was a scalable telehealth mobility program that enabled the deployment of more than 20,000 connected healthcare devices nationwide.

Challenge:

Complex Multi-Device Configuration — Each Samsung tablet needed to integrate seamlessly with five separate Bluetooth medical peripherals, including blood pressure monitors (BPM), pulse oximeters, digital stethoscopes, weight scales, and thermometers. All devices required reliable pairing, stable connectivity, and accurate health data transmission across varying patient environments.
Secure Device Lockdown and MDM Management — The organization required devices to be fully secured and locked down to a dedicated healthcare application using Samsung Knox MDM policies. This ensured patient privacy, HIPAA-aligned security standards, and simplified end-user experiences for patients and caregivers.
Large-Scale Deployment and Logistics — The client needed a scalable deployment model capable of configuring thousands of devices quickly, shipping directly to patients & nurses nationwide, supporting ongoing inventory management, and handling device returns, sanitization, and redeployment. Internal teams lacked the operational bandwidth to manage these processes efficiently at scale.

Solution:

Advanced Bluetooth Medical Device Integration — ConnectUs configured and validated every Samsung tablet to pair with five different Bluetooth-enabled healthcare monitoring devices. All devices underwent testing and quality assurance before deployment.

Samsung Knox Mobile Device Management — Using Samsung Knox MDM, ConnectUs securely enrolled, configured, and locked down all Android devices to the client's telehealth application environment.

Custom Healthcare Device Kitting — Devices and medical peripherals were assembled into custom-branded patient kits designed for rapid onboarding and ease of use.

End-to-End Lifecycle and Logistics Management — ConnectUs managed device procurement, staging, inventory management, direct-to-patient shipping, reverse logistics, device sanitization, re-kitting, and ongoing operational support.

Electronic Visit Verification (EVV) Enablement — The deployed devices also supported EVV workflows allowing caregivers to validate visits and remote check-ins.

How we did it:

Health monitoring devices were configured to six different Bluetooth peripherals (BPM, stethoscope, scale, etc.). Plus, service was provided to return, sanitize and re-kit devices for the next patient. Health management required pairing diabetes monitors with Android devices and locking them down to the client app. Also provided electronic visit verifications and treatment log capabilities.

Multi-Peripheral Device Configuration

We configured each health monitoring device to seamlessly connect with up to six different Bluetooth medical peripherals, including blood pressure monitors, digital stethoscopes, weight scales, glucose meters, pulse oximeters, and thermometers. All devices were tested and validated to ensure stable data transmission and accurate readings.

Android Kiosk Mode & App Lockdown

Every Android device was locked into a secure single-app environment, giving patients access only to the client’s telehealth application. This prevented misuse, reduced support issues, and ensured full compliance with healthcare security standards.

Diabetes Monitor Pairing & Data Sync

We paired diabetes monitoring devices directly with Android tablets and phones, enabling automatic data capture and real-time synchronization with the client’s care platform — without manual input from patients.

Electronic Visit Verification (EVV)

We implemented electronic visit verification to confirm caregiver visits and remote check-ins, helping the client meet payer and regulatory requirements while improving care transparency.

Treatment Logs & Care Tracking

We enabled secure treatment logs and activity tracking so clinicians could monitor patient engagement, medication adherence, and care outcomes in one centralized system.